Terms and Conditions

Purchasing When you place an order to purchase a product on our website (www.surfaceart.com.au) your order represents an offer to us to purchase a product at the price stated on our website. Your offer to purchase is accepted when your credit card is charged and an email confirmation will be sent to your nominated email account confirming the details of your order to you. The contract will be filed. For safety reasons your order data is not accessible via internet. We keep this data in confidence according to our privacy policy. All items offered on our website are subject to availability.

Payment All prices are listed in Australian Dollars (AUD) and include Australian GST.

When you order online you agree to pay the stated price for that product (and applicable shipping charges).

International orders which are GST exempt will have the tax adjusted accordingly.

Payment can be made by MasterCard, or Visa and we also have PayPal as a option.

Cancellation Surface art reserves the right to cancel your order if there is a problem with stock and/or it appears that the payment might be fraudulent. If so we will refund your card  as soon as possible. You are not permitted to re-sell Surface art products to a third party without prior written consent from Surface Art Pty  Ltd

Delivery All our products are made in Australia, If your order is in stock we generally ship within 2 days. If we need to make up any of your order please allow an extra week to 10 days.

Australian orders are sent via Courier or Australia Post to all major cities and surrounds in all states. We retain the right to use Australia Post if courier is not suitable. We do send some items registered post that require a signature, as we need to be able track all items.

For international orders we use registered air mail and delivery time is dependent on the country. Shipping times are indicative only. Also please allow up to an extra 7-10 days to pack your order during sale times. Delivery Costs For orders  AUD$100 and under within Australia, we charge a flat fee of $10, but on orders over AUD$100 delivery is free within Australia. Or you can choose to pay a flat fee of $14 for Express Post.

We cannot accept responsibility for reimbursement or compensation for lost packages, but if purchased via PayPal they can offer compensation, so please refer to their website for further information.

International Orders

We are happy to post overseas, but will only post to certain countries at the moment .

If you are interested in placing an order from a country that is not listed, please get in touch with us at hello@surfaceart.com.au detailing the items you require. We will then issue you with an PayPal invoice including all delivery charges, we will then ask for a payment to PayPal. Once payment has been received we will then ship your order.

Unfortunately we have to do this at the moment as we have been receiving orders using fraudulent credit cards. We do apologise for any inconvenience this causes.

The delivery costs to New Zealand are $20 with an extra $7.65 for each individual item. For all other countries delivery is AUD$28.00 with an extra AUD$10.00 for each individual item. Also if the shipping costs are too high once it has been sent, we will refund the difference.

International shipments may be subject to import duties and taxes once the shipment reaches your country. Additional charges for customs clearance are the responsibility of the recipient; we do not control nor can we predict these charges. Please contact your local customs office for further information.

Need help with your international order please Call 02 9569 9176 Monday to Thursday between 10am and 4pm to speak to us or email hello@surfaceart.com.au

It is important to us at Surface Art that you are happy with your purchase. 

Refunds: we are happy to exchange your purchase or give you a refund on full priced items only excluding fabric.

Sale items : we DO NOT refund on sale items or items purchased during sale times, we are happy to exchange or add a credit to your account

We are a small independent business and we make small amounts in each size so sometimes stock is limited.

Refunds

We would appreciate you informing us withing 5 days of receiving your  goodies by advising us of your return so please email hello@surfaceart.com.au for confirmation and further instructions about your return. We would appreciate the return of items within 10 days of YOU emailing us for a full refund minus the original shipping costs.

If we receive the items after 10 days we will only offer credit and if we do hear from you within 14 days of your receiving your goodies we consider the sale final and binding.

This is on the basis that:

All items must be in 100% new condition, unworn, unwashed, and with all tags still attached. 

Your return must be received by us within 10 days from the date of delivery. 

Item is sent back to us a form of track-able method (i.e. Australia Post). 

Return postage costs are the responsibility of the customer. 

Please note: We do not refund or exchange on cut fabric so please choose carefully.

Returned items for exchange that have been worn, damaged, or altered from the original condition will be returned to the customer and no exchange or credit will be given. This will be determined by us at Surface Art. Please also ensure all returned items are packaged safely and securely as we cannot accept exchanges that have been damaged or lost through transit.

If a refund is required we will also deduct the original shipping and handling costs up to Fourteen (14) dollars, except in the case where the wrong order has been shipped. Please reference your original order no. and RA no. that you receive with your email reply from us regarding your return.

We regret we are unable to refund the your shipping and handling costs except in the case where the wrong order has been shipped. We take no responsibility in the event of a faulty garment where special care instructions were not followed. Please refer to our Product care page for more information. For international exchanges, all the above conditions still apply, however, should you need to exchange your item for any reason, a twenty-five (25) dollar re-delivery fee will apply.

Exchanges

We are a small independent business and we make small amounts in each size so sometimes stock is limited.

We would appreciate you informing us withing 5 days of receiving your goodies of your exchange and what you are hoping to swap it for so we can confirm availability and put it aside for you so please email hello@surfaceart.com.au for confirmation and further instructions about your exchange. We would appreciate the return of items within 10 days of YOU emailing us.

Please include a PREPAID SELF ADDRESSED POST SATCHEL so no postage fee will be deducted or a flat fee of fourteen dollars (14) applies for Australian orders only. Refunds will not be issued if the returned item is of greater value than the one for which it is exchanged. If the wrong order has been shipped on our part, no re-delivery fee will be charged and we will refund your postage costs too. Please reference your original order no. and EA no. that you receive with your email reply from us regarding your return.

If we receive the items after 10 days we will only offer credit and if we do hear from you within 14 days of your receiving your goodies we consider the sale final and binding.

This is on the basis that:

All items must be in 100% new condition, unworn, unwashed, and with all tags still attached. 

Your return must be received by us within 10 days from the date of delivery. 

Item is sent back to us a form of track-able method (i.e. Australia Post). 

Return postage costs are the responsibility of the customer. 

Please note: We do not refund or exchange on cut fabric so please choose carefully.

Returned items for exchange that have been worn, damaged, or altered from the original condition will be returned to the customer and no exchange or credit will be given. This will be determined by us at Surface Art. Please also ensure all returned items are packaged safely and securely as we cannot accept exchanges that have been damaged or lost through transit.

We regret we are unable to refund the your shipping and handling costs except in the case where the wrong order has been shipped. We take no responsibility in the event of a faulty garment where special care instructions were not followed. Please refer to our Product care page for more information. For international exchanges, all the above conditions still apply, however, should you need to exchange your item for any reason, a twenty-five (25) dollar re-delivery fee will apply.

Please send exchanges to Surface Art PO Box 952 Leichhardt NSW 2040. Need help with your Exchange or Refund? Call 02 9569 9176

Privacy We do not release, sell or rent to any entities or individuals outside of Surface Art any personal information that you provide to us including your name, address, telephone number and email address and all information is treated with strict confidentially. We do not keep or record any credit card details that you may provide when purchasing products from our website. Disclaimer: The information on this website is provided in good faith. To the best of our knowledge the information is accurate and current. We do not make any warranty as to the accuracy and completeness of the information on the website and that any products or services will meet your requirements. We reserve the right to change any detail on the website at any stage, including prices.