Payment All prices are listed in Australian Dollars (AUD) and include Australian GST.
When you order online you agree to pay the stated price for that product (and applicable shipping charges).
International orders which are GST exempt will have the tax adjusted accordingly.
Payment can be made by MasterCard, or Visa and we also have PayPal as a option.
Cancellation Surface art reserves the right to cancel your order if there is a problem with stock and/or it appears that the payment might be fraudulent. If so we will refund your card as soon as possible. You are not permitted to re-sell Surface art products to a third party without prior written consent from Surface Art Pty Ltd
Delivery All our products are made in Australia, if your order is in stock we generally ship within 2 days. If we need tomake up any of your order please allow an extra week to 10 days. Australian orders are sent via Courier or Australia Post to all major cities and surrounds in all states. We retain the right to use Australia Post if courier is not suitable. We do send some items registered post that require a signature, as we need to be able track all items.
We will email once shipped, including your Tracking No., so that you can use to track your item. Generally Courier or Australia Post can take anything from overnight to 5 days depending on where the parcel is going.We advise that we cannot be responsible for late delivery or failure for a customer to receive their parcel.
Please be advised parcels sent via Courier, will not leave the parcel without an authority to leave, so please check online using your tracking no.,
For international orders we use registered air mail and delivery time is dependent on the country. Shipping times are indicative only. Also please allow up to an extra 7-10 days to pack your order during sale times. Delivery Costs For orders AUD$150 and under within Australia, we charge a flat fee of $8.95, but on orders over AUD$150 delivery is free within Australia. Or you can choose to pay a flat fee of $14 for Express Post.
We cannot accept responsibility for reimbursement or compensation for lost packages, but if purchased via PayPal they can offer compensation, so please refer to their website for further information.
We are happy to post overseas, but will only post to certain countries at the moment .
If you are interested in placing an order from a country that is not listed, please get in touch with us at firstname.lastname@example.org detailing the items you require. We will then issue you with an PayPal invoice including all delivery charges, we will then ask for a payment to PayPal. Once payment has been received we will then ship your order.
Unfortunately we have to do this at the moment as we have been receiving orders using fraudulent credit cards. We do apologise for any inconvenience this causes.
The delivery costs to New Zealand are $20 with an extra $7.65 for each individual item. For all other countries delivery is AUD$28.00 with an extra AUD$10.00 for each individual item. Also if the shipping costs are too high once it has been sent, we will refund the difference.
International shipments may be subject to import duties and taxes once the shipment reaches your country. Additional charges for customs clearance are the responsibility of the recipient; we do not control nor can we predict these charges. Please contact your local customs office for further information.
Need help with your international order please Call 02 9569 9176 Monday to Thursday between 10am and 4pm to speak to us or email email@example.com
It is important to us at Surface Art that you are happy with your purchase.
It is important to us at Surface Art that you are happy with your purchase.
Please send exchanges to Surface Art PO Box 952 Leichhardt NSW 2040. Need help with your Exchange or Refund? Call 02 9569 9176
Refunds: we are happy to exchange your purchase or give you a refund on full priced items only excluding fabric.
Sale items : we DO NOT refund on sale items or items purchased during sale times, we are happy to exchange or add a credit to your account.We offer exchange or credit note only on all sale items except in our "final sale" section. You can exchange for anything in the online store and we can also offer a credit note which is valid for 6 months only.
Special one-off sale days or End of Season Sale: we occasionally have special sale days where the items are greatly reduced, on these days we DO NOT ACCEPT RETURNS or exchange, the sale is final once it has been made. We will state clearly on the mail-out, Instagram and facebook when this is the case. End of season sales will state what the terms and conditions are on the mail out or on the sale page.
Outlet: We DO NOT ACCEPT RETURNS/ EXCHANGE or OFFER CREDIT on items purchased from our "FINAL SALE", no exceptions.
Special one-off sale days: We occasionally have special sale days where the items are greatly reduced, on these days we DO NOT REFUND OR EXCHANGE or OFFER CREDIT, ie the sale is final once it has been made. We will state clearly in our mail-out, and on Instagram and Facebook when this is the case.
Note: We are a small independent business and we make small amounts in each size so sometimes stock is limited.
We will not accept any exchanges or returns without authorisation from us, no exceptions.
If you have an account: To return or exchange an item, please log in and go to “Account”, "Returns" and select the item to be returned. Then add the return/exchange information, (for example, if you want to exchange for a different size/colour/style) and wait for an authorisation email to be sent. The email will include all the necessary information.
If you don’t have an account: Please email us at firstname.lastname@example.org within 5 days of receiving your goods to advise us if you wish to exchange/return items. We will send a confirmation email with further instructions about your return. We would appreciate the return of items within 7 days of YOU emailing us for a full refund minus the original shipping costs.
Please include a PREPAID SELF-ADDRESSED POST SATCHEL with exchanges and no postage fee will be deducted. If you do not include a satchel a flat fee of fourteen dollars (AUD$14) will apply for Australian orders only. Credit will not be issued if the returned item is of greater value than the one for which it is exchanged. If the wrong order has been shipped on our part, no re-delivery fee will be charged and we will refund your postage costs too. Please reference your original order number and EA number, ie the number included in our email reply regarding your return.
If we receive the items after 7 days we will only offer credit and if we don't hear from you within 10 days of you receiving your goods we consider the sale final and binding, no exceptions.
This is on the basis that:
All items must be in 100% new condition, unworn, unwashed, and with all tags still attached.
Your return must be received by us within 12 days from the date of delivery.
Item is sent back to us a form of track-able method (i.e. Australia Post).
Return postage costs are the responsibility of the customer.
Please note: We do not refund or exchange on cut fabric so please choose carefully.
Returned items for exchange that have been worn, damaged, or altered from the original condition will be returned to the customer and no exchange or credit will be given. This will be determined by us at Surface Art. Please also ensure all returned items are packaged safely and securely as we cannot accept exchanges that have been damaged or lost through transit.
We regret we are unable to refund your shipping and handling costs except in the case where the wrong order has been shipped. We take no responsibility in the event of a faulty garment where special care instructions were not followed. Please refer to our Product care page for more information. For international exchanges, all the above conditions still apply, however, should you need to exchange your item for any reason, a twenty-five (25) dollar re-delivery fee will apply.
Please send exchanges to Surface Art PO Box 952 Leichhardt NSW 2040. Need help with your Exchange or
Refund? Call 02 9569 9176
Privacy We do not release, sell or rent to any entities or individuals outside of Surface Art any personal information that you provide to us including your name, address, telephone number and email address and all information is treated with strict confidentially. We do not keep or record any credit card details that you may provide when purchasing products from our website. Disclaimer: The information on this website is provided in good faith. To the best of our knowledge the information is accurate and current. We do not make any warranty as to the accuracy and completeness of the information on the website and that any products or services will meet your requirements. We reserve the right to change any detail on the website at any stage, including prices.