It is important to us at Surface Art that you are happy with your purchase.
Please send exchanges to Surface Art PO Box 952 Leichhardt NSW 2040. Need help with your Exchange or Refund? Call 02 9569 9176
Refunds: we are happy to exchange your purchase or give you a refund on full priced items only excluding fabric.
Sale items : we DO NOT refund on sale items or items purchased during sale times, we are happy to exchange or add a credit to your account
Special one-off sale days : we occasionally have special sale days where the items are greatly reduced, on these days we do not refund or exchange, the sale is final once it has been made. We will state clearly on the mail-out, Instagram and facebook when this is the case.
We are a small independent business and we make small amounts in each size so sometimes stock is limited.
We will not accept any exchanges or returns without authorisation from us either by
To return or exchange and item, please log into your account and go to “Account”, there you can go to returns and select your item to return and put in any information required (or example you want to exchange for a different size/colour/style) and wait for an authorisation email which will give you all the necessary information required.
If you don’t have an account, please email us at firstname.lastname@example.org within 5 days of receiving your goodies by advising us of your return/exchange for confirmation and further instructions about your return. We would appreciate the return of items within 7 days of YOU emailing us for a full refund minus the original shipping costs.
Please include a PREPAID SELF ADDRESSED POST SATCHEL so no postage fee will be deducted or a flat fee of fourteen dollars (14) applies for Australian orders only. Refunds only credit will not be issued if the returned item is of greater value than the one for which it is exchanged. If the wrong order has been shipped on our part, no re-delivery fee will be charged and we will refund your postage costs too. Please reference your original order no. and EA no. that you receive with your email reply from us regarding your return
If we receive the items after 7 days we will only offer credit and if we don't hear from you within 10 days of you receiving your goodies we consider the sale final and binding.
This is on the basis that:
All items must be in 100% new condition, unworn, unwashed, and with all tags still attached.
Your return must be received by us within 12 days from the date of delivery.
Item is sent back to us a form of track-able method (i.e. Australia Post).
Return postage costs are the responsibility of the customer.
Please note: We do not refund or exchange on cut fabric so please choose carefully.
Returned items for exchange that have been worn, damaged, or altered from the original condition will be returned to the customer and no exchange or credit will be given. This will be determined by us at Surface Art. Please also ensure all returned items are packaged safely and securely as we cannot accept exchanges that have been damaged or lost through transit.
We regret we are unable to refund your shipping and handling costs except in the case where the wrong order has been shipped. We take no responsibility in the event of a faulty garment where special care instructions were not followed. Please refer to our Product care page for more information. For international exchanges, all the above conditions still apply, however, should you need to exchange your item for any reason, a twenty-five (25) dollar re-delivery fee will apply.
Please send exchanges to Surface Art PO Box 952 Leichhardt NSW 2040. Need help with your Exchange or
Refund? Call 02 9569 9176