Returns

It is important to us at Surface Art that you are happy with your purchase. 

Refunds: we are happy to exchange your purchase or give you a refund on full priced items only excluding fabric.

Sale items : we DO NOT refund on sale items or items purchased during sale times, we are happy to exchange or add a credit to your account

We are a small independent business and we make small amounts in each size so sometimes stock is limited.

Refunds

We would appreciate you informing us withing 5 days of receiving your goodies by advising us of your return so please email hello@surfaceart.com.au for confirmation and further instructions about your return. We would appreciate the return of items within 10 days of YOU emailing us for a full refund minus the original shipping costs.

If we receive the items after 10 days we will only offer credit and if we do hear from you within 14 days of your receiving your goodies we consider the sale final and binding.

This is on the basis that:

All items must be in 100% new condition, unworn, unwashed, and with all tags still attached. 

Your return must be received by us within 10 days from the date of delivery. 

Item is sent back to us a form of track-able method (i.e. Australia Post). 

Return postage costs are the responsibility of the customer. 

Please note: We do not refund or exchange on cut fabric so please choose carefully.

Returned items for exchange that have been worn, damaged, or altered from the original condition will be returned to the customer and no exchange or credit will be given. This will be determined by us at Surface Art. Please also ensure all returned items are packaged safely and securely as we cannot accept exchanges that have been damaged or lost through transit.

If a refund is required we will also deduct the original shipping and handling costs up to Fourteen (14) dollars, except in the case where the wrong order has been shipped. Please reference your original order no. and RA no. that you receive with your email reply from us regarding your return.

We regret we are unable to refund the your shipping and handling costs except in the case where the wrong order has been shipped. We take no responsibility in the event of a faulty garment where special care instructions were not followed. Please refer to our Product care page for more information. For international exchanges, all the above conditions still apply, however, should you need to exchange your item for any reason, a twenty-five (25) dollar re-delivery fee will apply.

Exchanges

We are a small independent business and we make small amounts in each size so sometimes stock is limited.

We would appreciate you informing us withing 5 days of receiving your goodies of your exchange and what you are hoping to swap it for so we can confirm availability and put it aside for you so please email hello@surfaceart.com.au for confirmation and further instructions about your exchange. We would appreciate the return of items within 10 days of YOU emailing us.

Please include a PREPAID SELF ADDRESSED POST SATCHEL so no postage fee will be deducted or a flat fee of fourteen dollars (14) applies for Australian orders only. Refunds will not be issued if the returned item is of greater value than the one for which it is exchanged. If the wrong order has been shipped on our part, no re-delivery fee will be charged and we will refund your postage costs too. Please reference your original order no. and EA no. that you receive with your email reply from us regarding your return.

If we receive the items after 10 days we will only offer credit and if we do hear from you within 14 days of your receiving your goodies we consider the sale final and binding.

This is on the basis that:

All items must be in 100% new condition, unworn, unwashed, and with all tags still attached. 

Your return must be received by us within 10 days from the date of delivery. 

Item is sent back to us a form of track-able method (i.e. Australia Post). 

Return postage costs are the responsibility of the customer. 

Please note: We do not refund or exchange on cut fabric so please choose carefully.

Returned items for exchange that have been worn, damaged, or altered from the original condition will be returned to the customer and no exchange or credit will be given. This will be determined by us at Surface Art. Please also ensure all returned items are packaged safely and securely as we cannot accept exchanges that have been damaged or lost through transit.

We regret we are unable to refund the your shipping and handling costs except in the case where the wrong order has been shipped. We take no responsibility in the event of a faulty garment where special care instructions were not followed. Please refer to our Product Carepage for more information. For international exchanges, all the above conditions still apply, however, should you need to exchange your item for any reason, a twenty-five (25) dollar re-delivery fee will apply.

Please send exchanges to Surface Art PO Box 952 Leichhardt NSW 2040. Need help with your Exchange or Refund? Call 02 9569 9176