FAQs

I have a retail store and want to become a Surface Art / Essaye stockist, how can I get information?

Please email us and give us some information about who you are? Where you are? And what you are interested in? So just email hello@surfaceart.com.au and we will get back in touch.

Do you offer trade discounts to interior designers and stylists?

Please email us and give us some information about who you are? Where you are? And what you are interested in?  Email hello@surfaceart.com.auand we will get back in touch.

Can I buy direct from your studio?

Our Studio Shop at 135A Catherine St Leichhardt NSW is open on Fridays and Saturdays 11am-pm or by appointment. Call 02 9569 9176 and check Facebook and Instagram for any updates.

Do you refund or exchange items purchased online?

We do provide refunds on full-priced items, but only exchange or offer credit on sale items. We do not accept returns on "Outlet" items. Please refer to our returns section on this website for full details. We do not accept returns or exchanges on cut fabric.

How can I pay?

We accept payment via credit card (Visa and Mastercard) or via PayPal for online purchases.

Do I have to order via the website?

Although we prefer our customers to order through the website, we can take orders over the phone and we will send you an invoice via PayPal. You can give us a call on 02 9569 9176.

Do you ship overseas?

Yes we do, please refer to our international orders section.

Do you make-to-order or do alterations?

We would love to say "Yes", but unfortunately, we are unable to make-to-order or undertake alterations. We suggest you buy some fabric by-the-metre and ask a capable friend or a local dressmaker to assist. For alterations, there are many small businesses that offer alterations.

Where are your fabrics printed?

Our screen printed fabrics are hand-printed here in Sydney, just five minutes down the road from the studio. It's so easy to pop in to check the colours and the printing, and to pick up the fabric. We have also started to print "digitally" too. This has opened up a world of possibilities. Digital printing enables us to use multiple colours, and it gives a lovely handle to our fabrics. For our digitally-printed fabrics, we work with a Perth-based company and the fabric is printed overseas by their trusted supplier who works to European standards and ethics.

Digital printing provides some positive environmental benefits; it uses less water, creates less ground pollution, and there is no excess ink due to the precise nature of ink-jet printing.

My zip broke, can you replace it?

We recommend always holding a garment at the bottom of the zip when pulling it up, especially with invisible zippers. We always test our zips before they go into the garments but there are many ways to stress and break a zip and a broken zip doesn't mean it was faulty. We feel invisible zips give many garments a better look, but they can be more prone to breakage. Please take care when you are doing up your garments; we will replace zips only if they are faulty within four weeks of the original purchase.

Where are your products made?

We are proud to say that our products are “Made in Australia”. We make our garments within a 5km radius of our studio. We have a great relationship with our makers. I visit them almost every week to discuss the making and to solve any issues that may crop up.

How long will it take to receive my order?

We prefer to send via courier but for regional areas, and the Northern Territory, we use Australia Post and depending on where you live it can take 5–10 days. You can pay for Express Post which can take from 3-5 days. Registered Post internationally takes 3-10 business days. All methods are trackable. We try to process your order and send within 2 days, but sometimes it can take longer. Please refer to our delivery section for more information.