FAQ's

I have a retail store and want to become a Surface Art / Essaye stockist, how can I get information?

Please email us and give us some information about who you are? where you are? and what you are interested in? So just email hello@surfaceart.com.au and we will get back in touch.

Do you offer trade discounts to interior designers and stylists?

Please email us and give us some information about who you are? where you are? and what you are interested in? So just email hello@surfaceart.com.au and we will get back in touch.

Can I buy direct from your studio?

We are open on Friday and Saturdays 11am - 3pm or by appointment call 02 9569 9176 and check facebook for any updates

https://www.facebook.com/surfaceartaustralia/

Do you refund or exchange items purchased online?

We do refund on full priced items, but only exchange or offer credit on sale items. We do not accept returns on "priced to clear" items. Please refer to our returns section on our website for the full details.

How can I pay?

We accept payment via credit/card (visa and mastercard) online as well as the PayPal option.

Do I have to order via the website?

Although we prefer ordering through the website, so we have all the correct delivery details, we are happy for you to give us a call on 02 9569 9176 and we can take your order over the phone and we will send you an invoice via Paypal.

Do you ship overseas?

Yes we do, please refer to our international orders section.

Do you make to order or do alterations?

Unfortunately , I am unable to offer that service, I would love to say "yes", but I can suggest you buy some fabric and either ask your "mum" or "friend"  or  the best person for this job is your local dressmaker/alterations person.

Where are your fabrics printed?

Our fabrics are hand screen printed here in Sydney, 5 minutes down the road from the studio, so easy to pop in to check colours, printing and pick up the fabric. We have just started to print "digitally"  which has opened up a world of possibilities, the ability to use multiple colours and also a lovely handle to our fabrics.  Working with a Perth based company, the fabric is printed overseas by their trusted supplier who works to European standards and ethics. also the positive environmental factors are so important as well, mainly reduced water, ground pollution, no excess ink
and limited wastage due to the precise nature of ink-jet printing.

My zip broke, can you replace it!

We advise always holding the garment at the bottom of the zip when pulling it up especially with invisible zippers and always test our zips before they go into the garments but here is many ways to stress and break a zip which does not mean the zip was faulty, especially with invisible zips which we feel gives a better look to a garment, so please take care when you are doing up your garment, we will replace zips only if they are faulty within four weeks of original purchase.

Where are your products made?

We are proud to say that our products are “Made in Australia”. We make our garments within a 5km radius of our studio, so we have a great relationship with our makers as I visit them almost every week, discuss the making and solve any problems that may crop up.

How long will it take to receive my order?

We prefer to send via courier, but for regional areas and NT we do use Australia Post and depending on where you live it can take 5 – 10 days. Or you can pay for Express Post which can take from 3- 5 days. Registered Post internationally takes 3-10 business days. All methods are track-able. We try to process your order and send within 2 days, but sometimes it can take longer. Please refer to our delivery section.