Delivery and Returns

Delivery in Australia

WE ARE NOW OFFERING FREE DELIVERY AND RETURNS AUSTRALIA WIDE FOR THE TIME BEING. THIS IS ONLY FOR ALL ORDERS PLACED FROM TUESDAY 24TH MARCH 2020

WE CANNOT OFFER FREE EXCHANGES AS WELL (IF YOU WANT TO EXCHANGE PLEASE SEND IT BACK AT YOUR EXPENSE AND WE WILL SEND THE REPLACEMENT OUT FOR FREE).

All our products are made in Australia, if your order is in stock we generally ship within 2 days. If we need to make up any part of your order please allow an extra week to 10 days.

Australian orders are sent via Australia Post. When your order is shipped you will be emailed a Tracking Number so you can trace your item. Generally Australia Post takes anything from overnight to 5 days to deliver, depending on where the package is going.

We advise that we cannot be responsible for late delivery or failure of a customer to receive a delivery.

Australia Post will not leave packages if they do not deem them safe to leave. For information about Australia Post's safe place guidelines click here. If you feel your package is late, check online using your Tracking Number at www.australiapost.com.au.

International Orders

We are happy to post overseas, but will only post to certain countries at the moment .

If you are interested in placing an order from a country that is not listed, please get in touch with us via our online form detailing the items you require. We will then issue you with a PayPal invoice including all delivery charges, we will then ask for a payment to PayPal. Once payment has been received we will ship your order.

Unfortunately we have to do this at the moment as we have been receiving orders using fraudulent credit cards. We do apologise for any inconvenience caused.

The delivery costs to New Zealand are $20 with an extra $7.65 for each individual item. For all other countries delivery is AUD$28.00 with an extra AUD$10.00 for each individual item. Also, if the cost of shipping is lower than the price we have charged, we will refund the difference.

International shipments may be subject to import duties and taxes once the shipment reaches your country. Additional charges for customs clearance are the responsibility of the recipient; we do not control nor can we predict these charges. Please contact your local customs office for further information.

If you need assistance with an international order please call +61 02 9569 9176 Monday to Thursday between 10am and 4pm (Eastern Standard Time) or get in touch via our online form.

Returns and Exchanges

It is important to us at Surface Art that you are happy with your purchase. If you need help with your exchange or refund, call (02) 9569 9176.

Please send items to be exchanged to Surface Art, PO Box 952, Leichhardt NSW 2040.

Full-priced items: We are happy to provide exchanges or refunds for full-priced items only, excluding fabric.

Sale items: We DO NOT provide refunds on sale items or items purchased on sale, but we are happy to exchange sale items or to provide you with a credit to your account.

Outlet: We DO NOT REFUND OR EXCHANGE items purchased from our "OUTLET".

Special one-off sale days: We occasionally have special sale days where the items are greatly reduced, on these days we DO NOT REFUND OR EXCHANGE, ie the sale is final once it has been made. We will state clearly in our mail-out, and on Instagram and Facebook when this is the case.

Note: We are a small independent business and we make small amounts in each size so sometimes stock is limited.

Refunds/Exchanges
We will not accept any exchanges or returns without authorisation from us.

If you have an account: To return or exchange an item, please log in and go to “Account”, "Returns" and select the item to be returned. Then add the return/exchange information, (for example, if you want to exchange for a different size/colour/style) and wait for an authorisation email to be sent. The email will include all the necessary information.

Or

If you don’t have an account: Please email us at hello@surfaceart.com.au within 5 days of receiving your goods to advise us if you wish to exchange/return items. We will send a confirmation email with further instructions about your return. We would appreciate the return of items within 7 days of YOU emailing us for a full refund minus the original shipping costs.

Exchanges
Please include a PREPAID SELF-ADDRESSED POST SATCHEL with exchanges and no postage fee will be deducted. If you do not include a satchel a flat fee of fourteen dollars (AUD$14) will apply for Australian orders only. Credit will not be issued if the returned item is of greater value than the one for which it is exchanged. If the wrong order has been shipped on our part, no re-delivery fee will be charged and we will refund your postage costs too. Please reference your original order number and EA number, ie the number included in our email reply regarding your return.

If we receive the items after 7 days we will only offer credit and if we don't hear from you within 10 days of you receiving your goods we consider the sale final and binding.

Returns and exchanges are on the basis that:
All items must be in 100% new condition, unworn, unwashed, and with all tags still attached.
Your return must be received by us within 12 days from the date of delivery.
Items must be sent back to us via a trackable method (eg via Australia Post).
Return postage costs are the responsibility of the customer.

Please note: We do not refund or exchange cut fabric so please choose carefully.

Items returned for exchange that have been worn, damaged, or altered from the original condition will be returned to the customer and no exchange or credit will be given. This will be determined by us at Surface Art. Please ensure all returned items are packaged safely and securely as we cannot accept exchanges that have been damaged or lost in transit.

We regret we are unable to refund your shipping and handling costs except in the case where the wrong order has been shipped. We take no responsibility in the event of a faulty garment where special care instructions were not followed. Please refer to our Product Care page for more information. For international exchanges, all the above conditions still apply, however, should you need to exchange your item for any reason, a twenty-five dollar (AUD$25) re-delivery fee will apply.

Please send exchanges to Surface Art PO Box 952 Leichhardt NSW 2040. Need help with your Exchange or Refund? Call (02) 9569 9176