terms & conditions
terms & conditions
Payment All prices are listed in Australian Dollars (AUD) and include Australian GST.
When you order online you agree to pay the stated price for that product (and applicable shipping charges).
International orders which are GST exempt will have the tax adjusted accordingly.
Payment can be made by Mastercard, or Visa and we also have Paypal as a option.
Cancellation Surface art reserves the right to cancel your order if there is a problem with stock and/or it appears that the payment might be fraudulent. If so we will refund your card as soon as possible. You are not permitted to re-sell Surface art products to a third party without prior written consent from Surface Art Pty Ltd
Delivery All Surface Art products are made in Australia, If your order is in stock we generally ship within 2 days. If we need to make up any of your order please allow an extra week to 10 days. Australian orders are sent via courier or Australia Post, to all major cities and surrounds in Victoria, NSW, ACT and Qld so make sure you provide a delivery address where someone will be during the day, and we reserve the right to change your shipping option if necessary. If it is safe to leave your order somewhere at your address please specify instructions in the "notes" section at checkout.
Orders from Australian regional areas, WA and NT we use Australia Post. For international orders we use registered air mail and delivery time is dependant on country. Shipping times are indicative only. Also please allow up to an 2 weeks to pack your order during sale times.
Delivery Costs For orders AUD$100 and under within Australia, we charge a flat fee of $12, but on orders over AUD$100 delivery is free within Australia.
The delivery costs to New Zealand are $20 with an extra $7.65 for each individual item. For all other countries delivery is AUD$22.00 with an extra AUD$10.00 for each individual item. Also if the shipping costs are too high once it has been sent, we will refund the difference. International shipments may be subject to import duties and taxes once the shipment reaches your country. Additional charges for customs clearance are the responsibility of the recipient; we do not control nor can we predict these charges. Please contact your local customs office for further information
Returns It is important to us at Surface Art that you are happy with your purchase. If for any reason you are not completely satisfied, we are happy to exchange your purchase or give you a refund, but we DO NOT refund on sale items or items bought during sale time. This is on the basis that:
All items must be in 100% new condition, unworn, unwashed, and with all tags still attached.
Your return must be received by us within 14 days from the date of delivery.
Item is sent back to us via registered post or another form of trackable method (ie courier).
Return postage costs are the responsibility of the customer.
Please note: We do not refund or exchange on cut fabric so please choose carefully.
Returned items for exchange that have been worn, damaged, or altered from the original condition will be returned to the customer and no exchange or credit will be given. This will be determined by us at Surface Art.
Please also ensure all returned items are packaged safely and securely as we cannot accept exchanges that have been damaged through transit. Please include a PREPAID SELF ADDRESSED POST SATCHEL so no postage fee will be deducted or a flat fee of Twelve dollars (12) applies for Australian orders only. Refunds will not be issued if the returned item is of greater value than the one for which it is exchanged. If the wrong order has been shipped on our part, no re-delivery fee will be charged. Your original order number should be referenced with any exchanges. If a refund is required we will also deduct the original shipping and handling costs at a flat rate of twelve (12) dollars, except in the case where the wrong order has been shipped.
We regret we are unable to refund your shipping and handling costs except in the case where the wrong order has been shipped. We take no responsibility in the event of a faulty garment where special care instructions were not followed. For international exchanges, all the above conditions still apply, however, should you need to exchange your item for any reason, a twenty-five (25) dollar re-delivery fee will apply. Please send exchanges to Surface Art PO Box 952 Leichhardt NSW 2040
Privacy We do not release, sell or rent to any entities or individuals outside of Surface Art any personal information that you provide to us including your name, address, telephone number and email address and all information is treated with strict confidentially. We do not keep or record any credit card details that you may provide when purchasing products from our website. Disclaimer: The information on this website is provided in good faith. To the best of our knowledge the information is accurate and current. We do not make any warranty as to the accuracy and completeness of the information on the website and that any products or services will meet your requirements. We reserve the right to change any detail on the website at any stage, including prices.
Copyright: You must comply with all proprietary and copyright notices on this site and subject to copyright. The information on this site is protected under Australian copyright laws. Subject to provisions of the Copyright Act 1968 (Australia). All designs and images displayed on the Surface Art website are subject to copyright and must not be copied or used without our permission. Any breach of copyright will result in appropriate action being taken where necessary.
Intellectual Property Reproduction of part or all of the contents in any form of the Website is prohibited unless written authorisation has been obtained by Surface art Pty Ltd.
All designs, photographs and information contained on the website are protected as the copyright, trademarks and/or other intellectual properties owned by Surface art. This includes photocopying and scanning.
Customer Service You can email, write, telephone with your concerns or feedback. The best way to contact us is to email firstname.lastname@example.org or phone +61 2 9569 9176