Terms and Conditions

Prices and Payment

All prices are in Australian Dollars (AUD) and include Australian GST of 10% . We accept payment by Visa and Mastercard only. Payment is taken once we have established that we can fulfil your order, checked details and stock availability and despatched your goods. We do not charge your credit until dispatching your order.

Delivery

All Surface art products are made in Australia, it will take 1-14 working days to make your order. We deliver using Australia Post. For Australia wide service we use Express Post which guarantees next day delivery to most Australian cities once dispatched. For international orders we use Air Mail and delivery time is dependant on country.

Delivery Costs

The delivery is free within Australia . The delivery costs for International orders is AUD$20.00 with an extra AUD$7.00 for each individual item.

Purchasing

All items offered on our website are subject to availability. To purchase any of the items on our Web Site, click the "Add to Basket" button shown on each product page. When you place an order to purchase a product by clicking the button "Order Now", we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product. We accept this offer when we send e-mail confirmation to you that we've accepted your order or dispatched the product to you. The contract will be filed. For safety reasons your order’s data are not accessible via internet. We keep these data in confidence according to our privacy policy.

Customer Service

You can e-mail, write, telephone or fax us with your concerns or feedback. The best way to contact us is to email at info@surfaceart.com.au or phone +61 2 9368 7554

Returns

It is important to us at surface art that you are happy with your purchase. If for any reason you are not completely satisfied, we are happy to exchange only or give you a credit. This is on the basis that: 1) All items must be in 100% new condition, unworn, unwashed, and with all tags still attached. 2) We are first notified by email before sending the product back to us. 3) Your return must be received by us within seven (7)days from the date of delivery. 4) Item is sent back to us via registered post or another form of trackable method. (ie. courier) 5) Return postage cost is the responsibility of the customer. please note: We do not refund for change of mind so please choose carefully. Returned items for exchange that have been worn, damaged, or altered from the original condition will be returned to the customer and no exchange or credit will be given. This will be determined by us at Surface art. Please also ensure all returned items are packaged safely and securely as we can not accept exchanges that have been damaged through transit. Re-delivery will be charged at ten (10) dollars. If your chosen exchange item is not available, we will contact you in regards to your options of another item. If the wrong order has been shipped on our part, no re-delivery fee will be charged. We regret we are unable to refund the original shipping and handling costs except in the case where the wrong order has been shipped. We take no responsibility in the event of a faulty garment where special care instructions were not followed. For international exchanges, all the above conditions still apply, however, should you need to exchange your item for any reason, a twenty (20) dollar re-delivery fee will apply. Please send exchanges to Surface art PO box 1449 double bay NSW 1360