Returns and Exchanges

It is important to us at surface art that you are happy with your purchase. If for any reason you are not completely satisfied, we are happy to exchange only or give you a credit. This is on the basis that:

1. All items must be in 100% new condition, unworn, unwashed, and with all tags still attached.
2. We are first notified by email before sending the product back to us.
3. Your return must be received by us within seven (7)days from the date of delivery.
4. Item is sent back to us via registered post or another form of trackable method. (ie. courier)
5. Return postage cost is the responsibility of the customer.
   please note: We do not refund for change of mind so please choose carefully.

Returned items for exchange that have been worn, damaged, or altered from the original condition will be returned to the customer and no exchange or credit will be given. This will be determined by us at Surface art.

Please also ensure all returned items are packaged safely and securely as we can not accept exchanges that have been damaged through transit.

Re-delivery will be charged at ten (10) dollars. If your chosen exchange item is not available, we will contact you in regards to your options of another item. If the wrong order has been shipped on our part, no re-delivery fee will be charged.

We regret we are unable to refund the original shipping and handling costs except in the case where the wrong order has been shipped.

We take no responsibility in the event of a faulty garment where special care instructions were not followed.

For international exchanges, all the above conditions still apply, however, should you need to exchange your item for any reason, a twenty (20) dollar re-delivery fee will apply.

Please send exchanges to Surface art PO box 1449 double bay NSW 1360