It is important to us at Surface Art that you are happy with your purchase.
Refunds: we are happy to exchange your purchase or give you a refund on full priced items only.
Sale items : we DO NOT refund on sale items or items purchased during sale times, we are happy to exchange or add a credit to your account
This is on the basis that:
• All items must be in 100% new condition, unworn, unwashed, and with all tags still attached. • Your return must be received by us within 14 days from the date of delivery. • Item is sent back to us via registered post or another form of trackable method (ie courier). • Return postage costs are the responsibility of the customer. • Please note: We do not refund or exchange on cut fabric so please choose carefully.
Returned items for exchange that have been worn, damaged, or altered from the original condition will be returned to the customer and no exchange or credit will be given. This will be determined by us at Surface Art. Please also ensure all returned items are packaged safely and securely as we cannot accept exchanges that have been damaged through transit.
Please include a PREPAID SELF ADDRESSED POST SATCHEL so no postage fee will be deducted or a flat fee of twelve dollars (12) applies for Australian orders only. Refunds will not be issued if the returned item is of greater value than the one for which it is exchanged. If the wrong order has been shipped on our part, no re-delivery fee will be charged and we will refund your postage costs too. Your original order number should be referenced with any exchanges or returns as well as the returns form that is attached to your shipping advice or can be dowloaded here
If a refund is required we will also deduct the original shipping and handling costs up to twelve (12) dollars, except in the case where the wrong order has been shipped. Your original order number should be referenced with any exchanges or returns as well as the returns form that is attached to your shipping advice or downloaded here
We regret we are unable to refund the your shipping and handling costs except in the case where the wrong order has been shipped. We take no responsibility in the event of a faulty garment where special care instructions were not followed. For international exchanges, all the above conditions still apply, however, should you need to exchange your item for any reason, a twenty-five (25) dollar re-delivery fee will apply.
Please send exchanges to Surface Art PO Box 952 Leichhardt NSW 2040. Need help with your Exchange or Refund? Call 02 9569 9176