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FAQ

I have a retail store and want to become a Surface Art / essaye stockist, how can I get information?

Please visit our wholesale/trade page and fill in the request form or email hello@surfaceart.com.au and we will get back in touch.

Do you offer trade discounts to interior designers and stylists?

Please visit our wholesale/trade page and fill in the request form or email hello@surfaceart.com.au and we will get back in touch.

Can I buy direct from your studio?

We are open on Friday and Saturdays 10am - 3pm or by appointment call 02 9569 9176 and check facebook for any updates

https://www.facebook.com/surfaceartaustralia/

Do you refund or exchange items purchased online?

We do refund on full priced items, but only exchange  or offer credit on sale items. Please refer to our returns section on our website for the full details.

How can I pay?

We accept payment via credit/card (visa and mastercard) online as well as the Paypal option.

Do I have to order via the website?

No, we are happy for you to give us a call on 02 9569 9176 and we can take your order over the phone and we will send you an invoice via Paypal.

Do you ship overseas?

Yes we do, please refer to our international orders section.

Where are your fabrics printed?

All of our fabrics are hand screen printed here in Australia.

Where are your products made?

We are proud to say that our products are “Made in Australia”.

How long will it take to receive my order?

We prefer to send via courier, but for regional areas and NT we do use Australia Post and depending on where you live it can take 5 – 10 days. Or you can pay for Express Post which can take from 3- 5 days. Registered Post internationally takes 3-10 business days. All methods are trackable. We try to process your order and send within 2 days, but sometimes it can take longer. Please refer to our shipping/returns section.

Were can I buy locally?

Please pop us an email, hello@surfaceart.com.au  with your postcode and details and  we can tell who is stocking our products or if you are looking for something in particular 

How do I care for my clothing and homewares?

We recommend that all clothing and homewares be washed inside out, in a gentle cold wash. Line dry inside out. Iron inside out , do not iron on print. Do not bleach, dry clean or tumble dry. We have care instruction labels on all our products.