shipping & returns
It is important to us at Surface Art that you are happy with your purchase. If for any reason you are not completely satisfied, we are happy to exchange your purchase or give you a refund, but we DO NOT refund on sale items. This is on the basis that:
• All items must be in 100% new condition, unworn, unwashed, and with all tags still attached. • We are first notified by email before sending the product back to us. • Your return must be received by us within seven (7) days from the date of delivery. • Item is sent back to us via registered post or another form of trackable method (ie courier). • Return postage costs are the responsibility of the customer. • Please note: We do not refund or exchange on cut fabric so please choose carefully.
Returned items for exchange that have been worn, damaged, or altered from the original condition will be returned to the customer and no exchange or credit will be given. This will be determined by us at Surface Art. Please also ensure all returned items are packaged safely and securely as we cannot accept exchanges that have been damaged through transit.
Please include a PREPAID SELF ADDRESSED POST SATCHEL so no postage fee will be deducted or a flat fee of twelve dollars (12) applies for Australian orders only. Refunds will not be issued if the returned item is of greater value than the one for which it is exchanged. If the wrong order has been shipped on our part, no re-delivery fee will be charged. Your original order number should be referenced with any exchanges or returns as well as the returns form that is attached to your shipping advice
If a refund is required we will also deduct the original shipping and handling costs at a flat rate of twelve (12) dollars, except in the case where the wrong order has been shipped. Your original order number should be referenced with any exchanges or returns as well as the returns form that is attached to your shipping advice
We regret we are unable to refund the your shipping and handling costs except in the case where the wrong order has been shipped. We take no responsibility in the event of a faulty garment where special care instructions were not followed. For international exchanges, all the above conditions still apply, however, should you need to exchange your item for any reason, a twenty-five (25) dollar re-delivery fee will apply.
Please send exchanges to Surface Art PO Box 952, Leichhardt NSW 2040. Need help with your Exchange or Refund? Call (02) 9569 9176
Delivery All Surface Art products are made in Australia, If your order is in stock we generally ship within 2 days. If we need to make up any of your order please allow an extra week to 10 days. Australian orders are sent via courier to all major cities and surrounds in Victoria, NSW, ACT and Qld so make sure you provide a delivery address where someone will be during the day. If it is safe to leave your order somewhere at your address please specify instructions in the "notes" section at checkout.
Orders from Australian regional areas, WA and NT we use Australia Post. For international orders we use registered air mail and delivery time is dependant on country. Shipping times are indicative only. Also please allow up to an extra 7-10 days to pack your order during sale times. Delivery Costs For orders AUD$100 and under within Australia, we charge a flat fee of $10, but on orders over AUD$100 delivery is free within Australia. Or you can choose to pay a flat fee of $14 for Express Post
We are happy to post overseas, but will only post to certain countries at the moment .
If you are interested in placing an order from a country that is not listed, please get in touch with us at email@example.com detailing the items you require. We will then issue you with an invoice including all delivery charges, we will then ask for a direct deposit into our bank account. Once payment has been received we will then ship your order.
Unfortunately we have to do this at the moment as we have been receiving orders using fraudulent credit cards. We do apologise for any inconvenience this causes.
The delivery costs to New Zealand are $20 with an extra $7.65 for each individual item. For all other countries delivery is AUD$22.00 with an extra AUD$10.00 for each individual item. Also if the shipping costs are too high once it has been sent, we will refund the difference.
International shipments may be subject to import duties and taxes once the shipment reaches your country. Additional charges for customs clearance are the responsibility of the recipient; we do not control nor can we predict these charges. Please contact your local customs office for further information.
Need help with your international order please Call (02) 9569 9176 Monday to Thursday between 10am and 4pm to speak to us or email firstname.lastname@example.org